We want you to be 100% happy with your purchase! We understand that offering good service means allowing you to change your mind about a purchase so we try our best to provide options to ensure your satisfaction. If you get home and decide you'd prefer to return your merchandise, be sure to follow the Danform Shoes return policy:
All returns must be in brand new, unworn condition.
All returns must have a sales receipt or be in our computer system.
All merchandise must be returned in the original box or a $5 re-boxing fee will be assessed.
All unworn items that are returned within 10 days of purchase are eligible for a full credit to the original form of payment.
All unworn items returned after 10 days and up to 30 days will receive a store credit or exchange.
Any item returned after 30 days of purchase requires a manager's approval. All SALE ITEMS, SPECIAL ORDERS AND LAYAWAYS are final sales. Danform Shoes will consult with shoe vendors if a pair of shoes is defective and was purchased from our store.
Unfortunately, we cannot accept returns on merchandise that shows signs of wear. Please test your purchases on clean, carpeted surfaces.
The lifetime warranty rumor has been around for several years.
Dansko does not have a lifetime warranty. They do guarantee their footwear from manufacturer's defects within a reasonable amount of time and wear. Wear and tear is not considered a manufacturer's defect. If you believe there is a defect with the material or workmanship, please contact us for assistance.
Stop into any of our stores and show a manager the exact same item, size needed and color placed in a qualifying internet shopping cart while at one of our locations and Danform Shoes will match the price. Note: the item must be currently available on a legitimate website. Shipping costs are included in the price match total.
We do not price match on auction sites such as e-bay, individual sellers such as Craig's list or membership sites.
Yes, or rather we can get you any shoe that we carry at any of our stores.
Our inventory does vary slightly from store to store, but if you know that one store carries an item that you like, we can transfer it to another location for you to try on. We do transfers between our stores twice a week and our inventory systems are linked so we can look up whether a store has a shoe you'd like in stock.
We ask for your phone number so we can record your sale in our system. This gives us the abiility to look up your account and you do not have to provide a receipt if you complete the return within the allocated 10 days.
Absolutely! As long as we carry the brand you'd like, we happy to check availability and place a special order for you.
A service fee of 10% of the shoe price is taken for processing the order. If you purchase the shoe, this fee is deducted from the purchase price. If you choose not to take the shoe, we keep the 10% for shipping costs back to the company.
All of our locations are staffed with friendly fit specialists who understand how important it is to properly fit each customer. No two feet are alike - even your own two feet! Danform staff can find the perfect pair of shoes to match your unique feet. Our fit experts can analyze your foot and then offer suggestions from the thousands of pairs we have in stock.
Danform also offers Aetrex's iStep foot analysis. Aextrex iStep in a revolutionary, digital foot-analysis recommended for all people who want to feel great on their feet.
In less than thirty seconds, the iStep will capture your foot type, pressure points and shoe size and then recommend the ideal footwear and/or orthotics for your individual needs.
You may also find that your local practitioner will send you to Danform Shoes to buy suggested footwear as part of a prescription to relieve foot pain. Read more about the danformRx!
Danformshoesvt.com is a completely secure website. All of the information entered in your order is encrypted through Secure Sockets Layer technology which scrambles sensitive information during your online transaction.
On our website, and all secure websites, you will see a padlock symbol followed by https://www.danformshoesvt.com. The padlock and https, tells you that you are on a secure webpage. If you do not see the https and only see http, you should not enter your credit card information.
If your change your mind once you've submitted your order, please let us know as soon as you can. Our warehouse and office strive to process orders as quickly as possible. If you order has not already been picked and submitted for shipment, we will make every attempt to retrieve it.
Once an order has shipped, we are not able to process any changes. If you would like to change the address once an order is in transit, additional fees will be incurred.
We offer UPS and USPS shipping. If you select free shipping, our warehouse will select the shipping service that is most economical.
Why do you offer a paid UPS or USPS option?
If you prefer UPS or USPS specific service, please select that paid option at checkout. We realize that some customers must receive their deliveries via a specific carrier because some locations that do not have UPS or USPS delivery. Our shipping software does not detect those regions. Other customers simply do not like their UPS or USPS carrier. The paid option allows you to choose a specific carrier. The delivery will not be faster, but it will allow you to choose your carrier rather than having our warehouse make that choice.
Once your order ships, the tracking number is automatically sent to you via e-mail. It is always best to follow the tracking updates if you are able.
If you notice that the package stops moving in transit, please let us know. This may be due to severe weather in which case the tracking information will note there is a weather delay. It may also be the rare case when a package is missing in transit. The sooner you notify us, the sooner we can contact UPS or USPS to initiate an investigation.
Don't panic! Make sure to check all the places a package could have possibly been left. Even if you get frequent deliveries, a new or different driver might have a new or different idea as to where to leave your package! Also, be sure to check with neighbors and all other members of the household. Customers have found packages in seemingly random places - and also tucked away in the closet, where a well-meaning family member put it! If the package is nowhere to be found, we will contact UPS or USPS on your behalf.
Please be sure to follow tracking and let us know as soon as possible if you cannot find a package that was delivered.
For orders that have shipped via UPS to destinations in the US48, we can change the shipping destination for a fee. This is usually between $12-$18. This will delay delivery times because the package will have to arrive at its destination hub before it can be rerouted. Please be sure to review your order confirmation and shipping time frames before ordering to avoid extra fees.
Packages shipped via USPS can be intercepted for a fee of $14.00 plus any additional postage. The package can be returned to sender but not re-routed to a new address.
At Danform Shoes, we strive to make your shopping experience as pleasant and stress-free as possible. We fully stand behind the quality of all the products we sell. Sometimes though, mistakes happen, and items are found to be defective after you receive them. When this happens, we do our best to fix the problem for you! We act as the intermediary between you and the manufacturer and work to either replace the product or obtain a refund.
If you think you may have received a defective item, please read through our warranty policy to learn how to go about getting help with your problem.
What is a defect?
Simply put, a defect is something that has either failed or become broken on an item within its warranty period, not because of normal or excessive wear and tear. For example, a hole that appears in a seam, grommets that fall off, or the failure of a waterproofing system. These are problems that occurred during the manufacturing process and affect both the quality and the performance of the item.
If you were to wear boots that are not fully waterproof and walk into a deep puddle, causing them to leak, that would not be considered a defect because the boots are not 100% waterproof. An industrial boot worn in a situation in which it is not intended to be worn (i.e., wearing a boot not suitable for chemical work around chemicals), cannot be warrantied. There is also no guarantee for temperature ratings, due to the highly varying nature of personal tolerance for cold. If you purchase boots, wear them in a snowstorm, and decide they are not warm enough, it is not considered a defect. Additionally, any "high traction" or "slip resistant" footwear is not guaranteed to prevent 100% of slips and falls.
What do I do if I think I have a defective product?
If you think that you have defective merchandise, please contact us! Visit one of our stores with your item, or send us an email referencing your order number if an online purchase and detail your problem. We will then have you send us images of the defect, and proceed to contact the manufacturer.
Some companies require photos of the defect, while some require you to ship the items back to them for inspection. This varies from company to company, as do the warranty periods. Below, we've listed the warranties of the companies whose products we carry for reference.
Ultimately, it is the manufacturer's decision whether to warranty your item or not. We can only issue a refund or send you a replacement if the manufacturer warranties the defective product.
All manufacturers have different time frames for their warranty period.
Unfortunately, we live in an age of internet fraud, and have to take added measures to protect our customers and ourselves. Orders with different billing and shipping addresses may require us to validate the identification of the cardholder.
We will bill a small charge (under $5.00) to your card. We then ask that you check your account or statement and report the EXACT amount we charged. Only the cardholder would be able to check their account in this manner. We hate to have to inconvenience our customers in any way, but we also cannot risk any fraudulent charges being made.
Once you have emailed us to verify the small charge, this amount will be refunded to your credit card. Any future orders with the same card will not require further verification.
Absolutely! We'd love help you find your perfect pair.
If you aren't able to visit one of our stores, or if your item is sold online only, the easiest way is to send us an e-mail or give us a call (888-572-4873).
Let us know what kind of footwear you are looking for and tell us about any fit issues or pain points you have. Do you have any specific medical conditions? What kind of shoes have worked for you in the past? Or what kind of shoes don't work well for you?
If you're looking for outdoor boots, please include the temperatures you'll be experiencing, how long you'll be outside and how active you will be. Plus, let us know if you have a high tolerance for cold, or if you tend to feel the freeze before others.
The more information you can give us, the easier it is for us to pinpoint that perfect pair!
The truth is, you just don't know how a shoe will fit your foot until you try it on in person! That said, we do everything we can to include fit information in our product listings. We try on as many models as we can, we read reviews, we pay attention when customers try the shoes on in our stores.
We'll include recommendations about sizing up or down in the product listing. No two feet are exactly alike though, which means two people with the same size foot might not like the same fit. Your foot's width and volume, even the shape of your toes might affect exactly how a shoes feels.
Keep in mind that shoes from the same brand do not always fit the same. One style from Sorel might fit smaller than another Sorel style, for example. If a brand makes a new version of an old favorite, that style may also vary in fit.