At Danform Shoes, we strive to make your shopping experience as pleasant and stress-free as possible. We fully stand behind the quality of all the products we sell. Sometimes though, mistakes happen, and items are found to be defective after you receive them. When this happens, we do our best to fix the problem for you! We act as the intermediary between you and the manufacturer and work to either replace the product or obtain a refund.
If you think you may have received a defective item, please read through our warranty policy to learn how to go about getting help with your problem.
What is a defect?
Simply put, a defect is something that has either failed or become broken on an item within its warranty period, not because of normal or excessive wear and tear. For example, a hole that appears in a seam, grommets that fall off, or the failure of a waterproofing system. These are problems that occurred during the manufacturing process and affect both the quality and the performance of the item.
If you were to wear boots that are not fully waterproof and walk into a deep puddle, causing them to leak, that would not be considered a defect because the boots are not 100% waterproof. An industrial boot worn in a situation in which it is not intended to be worn (i.e., wearing a boot not suitable for chemical work around chemicals), cannot be warrantied. There is also no guarantee for temperature ratings, due to the highly varying nature of personal tolerance for cold. If you purchase boots, wear them in a snowstorm, and decide they are not warm enough, it is not considered a defect. Additionally, any "high traction" or "slip resistant" footwear is not guaranteed to prevent 100% of slips and falls.
What do I do if I think I have a defective product?
If you think that you have defective merchandise, please contact us! Visit one of our stores with your item, or send us an email referencing your order number if an online purchase and detail your problem. We will then have you send us images of the defect, and proceed to contact the manufacturer.
Some companies require photos of the defect, while some require you to ship the items back to them for inspection. This varies from company to company, as do the warranty periods. Below, we've listed the warranties of the companies whose products we carry for reference.
Ultimately, it is the manufacturer's decision whether to warranty your item or not. We can only issue a refund or send you a replacement if the manufacturer warranties the defective product.
All manufacturers have different time frames for their warranty period.
