We Make Returns Easy!
We know that sometimes the shoe fits, and sometimes it doesn't! Don't worry. We make returns easy.
Please complete the form below to send your return via our pre-paid label. ($7.50 will be deducted from your refund for the first pair, $5.00 for each additional pair.) Please note that pre-paid labels are available for orders placed within the US48 only.
- Your return label will arrive via e-mail within 1 business day.
- If you do not see your return label, please check your spam folder.
- You may drop your package at any UPS or USPS office, depending on the label provided.
- Please read our full return policy below.
Returns Must Be in Brand New Condition!
We wish we could allow you to wear the shoes out and about for a few days before deciding if you like them, but sadly, we just can't. On the bright side, we love when you take time to wear your new shoes around the house on a carpeted surface to keep them just like new! Please be sure to wear them away from coffee that will inevitably spill, far from a dusty garage floor, a safe distance from pet hair or cigarette smoke.
You have 30 days to return them to us ~ take advantage of that time. Wear them a stretch here, another there. Long enough to feel if they may be rubbing you the wrong way. And if they are? Say goodbye and we're happy to take them back. Just as long as they are still in brand new condition.
This new world of online shopping has its own set of etiquette. Our warehouse has the perfect touch of OCD. They inspect every shoe before it ships just to be sure you receive exactly what you ordered. Please be considerate of your seller and your fellow customers when shipping your returns.
Package your shoes up as you received them to ensure they make the journey safe, sound and re-sellable. There's nothing we hate more than making the awkward, "your shoes have been...worn outside....spent a lot of time with your dog,...danced the night away...and we can't take them back," e-mail.
We LOVE our customers and want to make the online shopping world the best it can be. THANK YOU for your help!
Some tips for a perfect return:
- Always use an outer box.
- Return merchandise in pristine condition with all tags and original packaging.
- Do not store items in a home with cigarette smoke. We cannot accept items that smell of smoke because it's impossible to remove.
- Merchandise must be free of pet hair and debris.
- Danform Shoes reserves the right to refuse returns that do not meet these conditions.
Returns are typically inspected and refunds processed within 3 business days of delivery ~ usually less! It typically takes 5 to 7 days for you to see the credit post to your account.
We do not process exchanges at this time. Please place a new order for the item you'd like in exchange.
Any purchases made after 11/21/19 may be returned through 1/5/20 for a full refund! Please note this does not apply to Final Sale items.
Sale items purchased in-store are returnable for store credit only.